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Unrivaled Support

With you every step of the way.

Though you may own your own travel business, you’ll never be in business alone in the Avoya Network™. Which is why we offer fast and effective support when you and your clients need it most. Avoya cares. It's that simple. We’re here to help you find the answers you're looking for and provide resources to help your business continuously move forward. With a model built on Shared Success™, we only succeed when you do.

Support Available Seven Days a Week


Knowledgeable Staff to Help Resolve Issues


Access to a Collaborative Peer Network




Unlike other travel networks, we pride ourselves on having the best support ratio industry wide, with one support staff member for every 11 Independent Agencies in the Avoya Network™.

Our dedicated staff is available seven days a week to help your business in all ways imaginable. Have a question on a supplier promotion? Need help with group bookings? Our team is here to offer assistance important to operating your own business.



We’re focused on providing unparalleled support for your business, so you can focus on providing the best service to your clients. You can be sure that when you need us most, we’ll be there to answer the call with quality that’s second to none. We’re proud to say that our Net Promoter Score® is the highest it's ever been! 



Broaden your support network with Avoya’s community forum. Access timely updates, vendor information, message boards and more. Surrounded by like-minded vacation planners who can offer advice, support and shared best practices, there’s no limit to what you can learn.



Learning the ins and outs, policies and procedures, and products and service features of a travel partner can be daunting. Our simple solution for troubleshooting? A searchable database of answers to all things Avoya related. Plus, if you’re still not finding the answers you’re looking for, reach out to our agency support team via our internal support ticketing system for one-on-one assistance.



Stay informed and expand your knowledge with ongoing weekly webinars, exclusive Q&A sessions and virtual coffee chats featuring supplier executives and our agency support team. Dive deeper into products within your niche or expand your knowledge of new destinations and services – the possibilities are endless.

When you need support, our door is open. Meet our team – a group of friendly, energetic people hard at work to empower your business.

"Some of my favorite travel adventures include parasailing in Hilton Head, South Carolina and swimming with dolphins in Florida."

Ellen Hasenbeck, Independent Agency Support
Supporting Independent Agencies since 2017

"I’ve been in the travel industry since 1983, working for my parent’s brick-and-mortar agency, a rental car agency, an airline and as an Independent Agency owner."

Kerry Fredericks, Manager of Independent Agency Support
Supporting Independent Agencies since 2013

"I’ll soon be crossing off some family bucket list trips to Europe and Hawaii."

Lisa East, Independent Agency Support
Supporting Independent Agencies since 2019

If you’re looking for a stable and supportive environment that nurtures future growth for your independent travel business, look no further.

Jack Duncan

"I opened my Independent Agency with the Avoya Travel Network in March 2016 through Avoya Travel's New-To-Travel program, and by the end of 2016 hit my own personal goal of being a Best of the Best agency with over $1.3 million in sales. Avoya's robust support, including the optional Live Leads program, has helped me apply my sales experience to the travel industry, build my business beyond expectations, and begin creating lifelong relationships with new customers."

Jack Duncan, Owner of Sail & Sign Vacations LLC, an Independent Agency in the Avoya Travel Network
Jack's Agency Booked Over $1.3 Million in Sales Last Year!
Susan Wolfson

"I have tripled my income since I joined Avoya. A lot of it has to do with the innovative Agent Power technology, the quality of Live Leads, and the support that I receive from Avoya."

Susan Wolfson, Owner of Go Astro Travel LLC, an Independent Agency in the Avoya Travel Network
Susan's Agency Booked Over $2 Million in Sales Last Year!
Abbey Mopsick

"Through Avoya Travel's optional Mastermind Program, I was able to get professional advice on the benefits of narrowing down my specialties, as well as connect with other success-minded travel professionals, and learn new ideas and techniques. Avoya Travel's Live Leads and the comradery of the support staff have enabled me to reach the sales goals I set for my independent business."

Abbey Mopsick, Owner of Abbey's World Travel LLC, an Independent Agency in the Avoya Travel Network
Abbey's Agency Booked Over $1.5 Million in Sales Last Year!
Kathy Burk

“Throughout the pandemic, information was provided in a timely and efficient manner so that we had the understanding and opportunity to obtain the financial assistance we needed. Avoya provided up-to-date resources that contained the information about suppliers’ COVID-19 policies and procedures. The BEST thing that happened was that Jeff Anderson, Co-CEO of Avoya Travel, and the rest of the Executive Team, worked with suppliers to provide payment of commission at the time of booking!”

Kathy Burk, Owner of Incredible Vacations by Kathy, LLC, an Independent Agency in the Avoya Travel Network
Claudette Sang

"Avoya offers all the support you need in order to start your own travel business. Professional development, organization, technology, leads, competitive pricing, invoicing, quoting, and of course MARKETING, it's all here. I don't know of any other travel partner that offers all of that."

Claudette Sang, Owner of Oasis Travel Club LLC, an Independent Agency in the Avoya Travel Network
BJ Woodyard

“Avoya Travel provides the very best support in all areas of my business; support being available 7 days a week; the stellar reputation and connection between Avoya Travel and vendors, which assures us the very best offers to clients and automatically gives us the advantages to connect directly with vendors; and of course, the weekly direct deposits and much more!”

BJ Woodyard, Owner of Welcome Aboard Travel, LLC, an Independent Agency in the Avoya Travel Network
David Pearsall

“I have spent decades of my life in different parts of the travel industry. My first love has always been helping people plan their vacations. I researched host networks for home-based agencies and found Avoya. It has now been nearly 4 years and I haven’t looked back. Avoya is number one in technology and support. They are a company driven by intelligence and care.”

David Pearsall, Owner of D & C Holidays, an Independent Agency in the Avoya Travel Network
Kathy Burk

“Avoya Travel stood by us through the most awful time in not only the travel industry, but in recent world history. Avoya provided us with much needed support and information when millions of dollars’ worth of customer's vacation bookings were being cancelled by suppliers worldwide.”

Kathy Burk, Owner of Incredible Vacations by Kathy, LLC, an Independent Agency in the Avoya Travel Network
Lois Sposa

“Avoya always supports the Independent Agencies with a goal of mutual Shared Success. Great promotions, education, programs like the Avoya Mastermind Program and more are continuously being made available to help us grow our business.”

Lois Sposa, Owner of Embrace The World Travel LLC, an Independent Agency in the Avoya Travel Network
Julie Jones

“I love Avoya’s support!!! Being affiliated with the most honorable people in the business gives you great security.”

Julie Jones, Owner of Travel by Julie Jones LLC, an Independent Agency in the Avoya Travel Network

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