Navigating the travel industry can sometimes feel like you're lost at sea. With emerging destinations, evolving customer preferences and unpredictable industry updates, it can be extremely overwhelming!
That's where we come in! At Avoya, smooth sailing is our mission. Every member of the Avoya support staff is diligently working below the deck to ensure your journey as a travel advisor is nothing short of extraordinary. We even have a dedicated Support team that is entirely devoted to you! Available seven days a week, these problem-solvers are your direct line for assistance, committed to providing you with top-notch care.
With our award-winning team of experts by your side, navigating the choppy waters of the travel industry becomes a breeze. We take pride in having the industry's highest support ratio, ensuring there's always a helping hand when you need it most! When it comes to understanding booking procedures, answering client inquiries, uncovering the best promotions or any other issues you may face, count on us to be your trusted partner. Together, we'll help you overcome any obstacle.
If you're looking for a stable and supportive environment that nurtures future growth for your independent travel business, you're in the right spot. Let's take a closer look at what unwavering agency support looks like at Avoya.
Our Shared Success™ Model
Your success is our first priority! We developed all of our industry-leading resources with you in mind, from our Live Leads™ program, designed to connect you with a stream of eager travelers, to our customized marketing materials, expertly crafted by our in-house graphic designers and everything in between. We do the hard work for you so you can spend more time enjoying the more exciting aspects of being a travel agency owner, like planning unforgettable vacations for your wonderful clients. Having trouble closing the sale? No worries. Our Support team has your back and is ready to assist you.
We truly believe that when you succeed, we succeed! That's why we're committed to providing you with the best resources and support the industry has to offer. Our Shared Success model, meaning only when you succeed do we succeed, has revolutionized the travel industry by fostering collaboration, transparency and innovation. It has proven to be a recipe for success so it's no wonder that more than 1,800 travel professionals are choosing to partner with Avoya and reap the benefits of our unique business model.
A Searchable Database
Would you believe us if we told you we have our own search engine for Independent Agencies in the Avoya Network™? Built directly into Agent Power™, our proprietary in-house SaaS technology, the Knowledge Base is a searchable database that contains an abundance of information pertinent to everyday business operations. Consider it your modern-day captain's log. Here, you can find various policies and procedures, commission breakdowns, educational videos and lessons, helpful links, printable advice pages and so much more. If you ever find yourself looking for answers, this is a great place to start!
Support at the Click of a Button
As a new travel advisor, you may find it challenging to manage the diverse needs and expectations of your clients or need assistance with maneuvering the ever-evolving travel industry. With some host agencies, asking for help can feel like sending a message in a bottle. You never know how long you'll have to wait for answers. At Avoya, we believe you deserve better. That's why we've created an internal support ticketing system to provide you with one-on-one assistance.
With our Support Request system, you're able to submit a ticket directly to our Support team. They'll provide you with guidance, ask for additional information or forward your request to one of our specialized teams for further assistance. They are dedicated to providing you with stress-free solutions in a timely manner, supporting you when you need it most.
Have an emergency? No need to send out an SOS! With years of experience in the travel industry, our team possesses extensive knowledge to help resolve whatever issues you may encounter. We'll help you overcome any obstacles you may be facing and get you back to selling in no time. You can rely on us!
Ready to Make Waves and Explore New Horizons?
Avoya understands the challenges that come with running a travel business. That's why we're here to support you every step of the way, from day one to day 365 and beyond. Our goal is to help you find the answers you're looking for and provide you with innovative resources to help your business continuously move forward. With a model built on Shared Success, we only succeed when you do. So, rest assured that we're invested in your success and are committed to providing you with the highest level of support.
When you join the Avoya Network, you'll discover a treasure trove of resources, including cutting-edge technology solutions, reliable support, customizable marketing materials, exclusive supplier partnerships and more. Are you ready to set sail on a journey towards success? Fill out the form below and get started today!