In this action-packed episode of On Deck With Avoya, host Chris Greene, Director of Network Expansion at Avoya Travel, returns energized from the Las Vegas Travel Agent Forum and ready to bring travel professionals a wealth of insights and strategies for growing their businesses.
This month's episode delivers incredible value for advisors through exclusive guest interviews, expert tips, and inspiring success stories – all focused on professional development, client care, and maximizing your travel business.
Featured guests include:
• Sharon Magg, Regional Sales Director, USA for Allianz Travel Insurance, discussing enhanced telehealth support and how trip protection drives value for clients and agencies.
• Athena Runyon, Owner of Athena's Travel LLC, an Independent Agency in the Avoya Network, sharing her inspiring journey and tips for new advisors.
• Charles Sylvia, ECC, Vice President of Trade Relations of CLIA, providing growth strategies and a powerful framework for success in the cruise space.
• Laura Burk, Director of Promotional Opportunities and Development at Avoya Travel, delivering her monthly professional development tips to help advisors refine their sales approach.
Let's dive into the highlights from this episode!
Industry Executive Spotlight: Sharon Magg, Allianz Travel Insurance
Sharon emphasizes that travel protection isn't just an add-on – it's part of the trip. She advises agents to talk about it early, build client trust, and understand the financial and emotional protection it provides. Not only is it vital for travelers, but it's also a high-commission revenue stream that pays out quickly.
Independent Agency Success Story:Athena Runyan
Athena Runyan of Athena's Travel LLC shares her experience launching her agency in October 2024 and why she chose to affiliate with Avoya Travel. The Early Success Program has been pivotal to her journey, providing guidance, peer support, and training in everything from client communication to email marketing.
Her advice to new advisors? “Go for it. Be confident, stay consistent, and give yourself grace.” Athena's story is a reminder that with the right support, achieving a dream career in travel is more attainable than ever.
Industry Expert Q&A: Charles Sylvia, ECC, Vice President of Trade Relations of CLIA
A longtime friend of the show, Charles Sylvia, ECC, Vice President of Trade Relations of CLIA, returns for his fifth appearance. Charlie unveils the "GIGA" approach to travel advisor growth in 2025:
• Gain a competitive advantage
• Increase cruise sales productivity and income
• Grow a portfolio of loyal clients
• Achieve your sales potential through certification and training
He also shares practical tips for newer advisors: leverage your calendar like a pro, position yourself as a cruise expert in your community, and don't overwhelm yourself – focus on a few key suppliers at a time. For Charles, being a successful advisor is about owning your niche and showing up as a true professional.
Secrets to Success: Q2 Insights from Laura Burk
Laura Burk, Director of Promotional Operations and Development at Avoya Travel, encourages advisors to use Q2 as a reset. It's a time for reflection, reevaluation, and growth. Her top strategies:
• Reflect on Q1 wins and replicate them
• Dedicate weekly time to professional development
• Set a short-term goal to implement something new in your business
Laura's message is clear: stay curious, embrace change, and keep learning – because that's the path to long-term success.
Final Thoughts: The Future of Travel Is Bright
Whether it's Sharon's emphasis on value-added protection, Athena's inspiring story, Charles' industry wisdom, or Laura's actionable advice, this episode is packed with takeaways for anyone serious about elevating their travel business.
If you're inspired by what you've seen and want to explore how the Avoya Network can support your travel business goals, now is the time to take action. Fill out the form below to learn more about joining the Avoya Network and discover how our award-winning platform, lead generation program, and industry partnerships can help you thrive. Let's make your travel business dreams a reality!
