In this energizing and forward-looking episode of On Deck With Avoya, host Chris Greene, Director of Network Expansion, welcomes Avoya leaders and a standout affiliate for insights into about innovation, learning, and what's next for the Network. From Academy insights and an advisor spotlight, this month's episode is packed with practical tips and fresh inspiration for travel business success.
Featured Guests Include:
Gina Hoyt, Senior Director, Avoya Travel Academy - Shares why building client trust is the foundation of long-term advisor success.
Dana Ziegel, Owner of Gypsea Travels, LLC - Highlights her path to year-over-year growth and her presence at the Million Dollar Showcase.
Laura Burk, Director of Promotional Operations and Development, Avoya Travel - Offers actionable client retention strategies in her Secrets to Success segment.
Academy Insights: Gina Hoyt on Building Client Trust
Gina Hoyt, Senior Director of the Avoya Travel Academy, zeroes in on the one advantage no booking site can match: trust. Clients can price-shop anywhere, but they stay loyal to advisors who make them feel seen, supported, and confident from inquiry to post-trip. Gina encourages advisors to prove their value at every step – through clear expectations, proactive updates, thoughtful follow-through, and the little touches that turn first-timers into repeat clients and referrals.
Travel Advisor Success Story: Dana Ziegel, Gypsea Travels, LLC
From steady growth to a regular presence at the Million Dollar Showcase, Dana Ziegel exemplifies what's possible in the Avoya Network. Her business continues to grow year after year thanks to a commitment to training, attending industry events, and leaning into the community for support.
Dana credits her success to consistency and never losing sight of the client experience.
Top Advice: “Show up – whether it's for training, supplier events, or client conversations. Success comes from being present and engaged.”
Secrets to Success with Laura Burk
Laura Burk reminded advisors that while big sales matter, long-term success is built in the follow-up. She outlined how small, consistent actions create loyalty and repeat bookings.
This Month's Professional Development Tips:
• Always follow up after quotes and trips – “the fortune is in the follow-up.”
• Personalize outreach to make every client feel valued.
• Celebrate milestones and invite referrals in the process.
• Focus on building relationships, not just transactions.
• Use Avoya's tools to stay organized and consistent.
Final Thoughts: A Future Built Together
This September episode proves that success in travel is both about people and progress. With education from the Avoya Travel Academy, actionable agent tips, and advisor inspiration, the future looks bright for the Avoya Network.
If you're ready to grow your travel business, fill out the form below to find your path forward.
Together, let's build something extraordinary.
