In this month's episode of On Deck With Avoya, host Chris Greene, Director of Network Expansion at Avoya Travel, invites viewers into the world of luxury cruising with a deep dive on Oceania Cruises. Packed with timely updates, insider advice, and inspiration for Independent Agencies in the Avoya Network, this episode delivers practical insights for those looking to grow their sales and fine-tune their business for the final stretch of 2025.
From exclusive updates on Oceania's expanding fleet to professional development advice from Avoya leaders, this episode sets a powerful tone for the rest of the year and provides a clear view of what's next.
Featured Guests Include:
Brennan Quinnell, Senior Vice President of Sales, Oceania Cruises - Explores Oceania's expanding fleet, culinary leadership, and the importance of building relationships with travel advisors.
Gina Hoyt, Senior Director, Avoya Travel Academy - Shares why ongoing education and client trust are foundational to long-term success in the travel industry.
Laura Burk, Director of Promotional Operations and Development, Avoya Travel - Delivers smart, actionable client retention strategies to finish strong in 2025 and prepare for the year ahead.
Executive Insider Spotlight: Brennan Quinnell, Oceania Cruises
Oceania Cruises' new Senior Vice President of Sales, Brennan Quinnell, brings a unique lens to his role. He began his career as a travel advisor and later rose through leadership at Norwegian Cruise Line before joining Oceania. That frontline experience gives him a deep appreciation for the entrepreneurial spirit of advisors.
“It helped me understand what it takes to be a successful business owner. And now, I get to make sure the voice of the advisor is represented in every decision we make.”
Supporting Advisor Success with Tools and Trust
Brennan emphasized that Oceania's partnership with Avoya Travel is rooted in mutual respect and shared values. The advisor community is seen not just as a sales channel, but as the heart of the business.
He shared the following ways Oceania supports advisors:
• Relationship-building as a core business strategy
• The Oceania Insider weekly newsletter, offering exclusive updates and forward-looking business tips
• Exciting incentive programs to reward performance and loyalty
Brennan's key message: Start building supplier partnerships now. Strong relationships fuel long-term success.
Secrets to Success: Laura Burk on Finishing 2025 Strong
Laura Burk, Director of Promotional Operations and Development at Avoya Travel, offered timely advice to help advisors close out the year with focus and confidence. Her three-part plan encourages strategic action in Q4:
• Review and refocus: Revisit your January goals, evaluate your progress, and adjust your plan for the last 90 days.
• Reconnect with repeat and referral clients: A personal message or quick check-in can strengthen loyalty and drive new leads.
• Prepare early for wave season: Now is the time to clarify your niche, refine your follow-up systems, and update your booking scripts.
Her reminder: “Your preparation today is your profit tomorrow.”
Insights from the Academy: Gina Hoyt on Lifelong Learning
Gina Hoyt, Senior Director of Avoya Travel Academy, delivered a message on the importance of continuous education. In an industry that is always evolving, staying relevant requires staying informed.
She encouraged advisors to:
• Complete supplier certifications and destination trainings
• Participate in industry events and additional learning opportunities
• Embrace a mindset of lifelong learning to serve clients more effectively
“You're not just selling travel. You're building a career that grows as fast as the world does.”
Looking Ahead: Five-Year Milestone and Avoya's Future
To close the episode, Chris Greene previewed next month's On Deck With Avoya five-year anniversary special. Originally launched during the pandemic in 2020, the show has grown into a trusted source for advisor education and industry insights.
Final Thoughts: This Is the Moment
Whether it's Brennan's insight into Oceania's next era, Laura's action plan for Q4, or Gina's reminder to keep learning, this month's episode is filled with inspiration and direction. The opportunities in luxury travel are growing, and advisors who stay focused and connected are well-positioned for success.
If you're inspired by what you've seen and want to explore how the Avoya Network can support your travel business goals, now is the time to take action. fill out the form below to learn more about joining the Avoya Network and discover how our award-winning platform, lead generation program, and industry partnerships can help you thrive. Let's make your travel business dreams a reality!
