In travel, bookings are just the beginning. The most successful travel professionals in the Avoya Travel Network know that creating unforgettable moments is what sets them apart. Travelers want more than a trip – they want to feel something. They want stories they can share and memories they'll never forget.
So how do you go beyond the booking? It starts with adding the 'WOW' factor – the kind of travel experiences clients can't stop talking about.
Personalization Creates the Magic
When you take the time to learn what your clients truly want, you can create something amazing. Ask about their interests, the reasons behind their trip, and what kind of experiences make them light up. Are they celebrating a milestone? Is it their first cruise or a long-overdue getaway?
From there, you can build a trip that feels made just for them. That might mean booking a private sunset cruise, recommending a tucked-away restaurant, or adding a thoughtful surprise to their itinerary. These little touches go a long way – and they're the reason clients come back.
Avoya Travel's exclusive promotions and supplier perks give you the chance to include extras like upgrades, bonus amenities, and special experiences for your clients – all while showing your value as a trusted travel advisor.
Paint the Picture, Not Just the Plan
When you share travel options, think of it as telling a story. Instead of simply listing out a destination and hotel, help your clients imagine what they'll feel. Describe the views they'll wake up to, the sounds of the city or the sea, and the unforgettable moments that await them.
Travelers remember how a trip made them feel, not just the dates and times. By focusing on the emotional side of the journey, you build excitement and connection. That's what gets people to say yes – and keeps them coming back. Bonus tip: Share memories and emotions from your own travels! Not only will it showcase your expertise as a travel planner, but you'll be able to showcase firsthand what makes that trip or destination memorable.
Go Beyond What's Expected
Sometimes, it's the smallest things that leave the biggest impression. Adding a personal touch – like a welcome note at the hotel or a restaurant recommendation only locals know – shows your client that you care.
These moments don't have to cost extra – they just require thoughtfulness. Even checking in with a client during their trip to make sure everything is going well can turn a good experience into a great one.
That kind of service builds loyalty and keeps your name top of mind for the next trip.
Happy Clients Are Your Best Marketing
When clients have a great time, they love to talk about it. Encourage them to share photos, stories, or reviews about their trip. Let them know you'd love to feature their feedback in your marketing or social media.
Their real-life experiences help you build trust with future clients – and show that you know how to deliver more than just a vacation. You deliver experiences that matter.
Stay One Step Ahead
Clients look to you for ideas and inspiration. Keep an eye on what's trending, like small-ship cruises, wellness escapes, or off-the-beaten-path destinations, and bring those ideas to your clients first.
Being proactive with fresh, exciting options shows your value and helps you stand out. Travelers want new and unique, and you're the expert who can help them find it.
Build the Kind of Business Clients Talk About
Selling the 'WOW' factor is about caring more – listening closely, paying attention to the details, and creating moments that feel personal. That's how you turn a one-time booking into a long-term client relationship.
Avoya Travel gives you the tools to do it all – from exclusive supplier offers to high-quality Live Leads and expert support.
Don't wait to elevate your business – this is your moment to stand out. Fill out the form below to learn how Avoya Travel can help you grow your independent travel business and create 'WOW' experiences that keep your clients coming back.
